My very interesting and delightful guest today, Dr Sonia Yadav, is well-known in the dental profession throughout Australia. She has so much passion and enthusiasm for her life and business. I am so excited to share our conversation with you.

Dr Sonia is going to share her journey with us from the moment she stepped into the country not knowing the language to becoming an owner of multiple practices here in Australia. She has gone through so much but what is great is that she has picked up heaps of life lessons that are relevant to life and business.

In this episode we discuss:

  • [02:30] The interesting story behind her name, Sonia Sonia.
  • [04:27] Her struggle of flying to Australia from India without knowing the language.
  • [06:19] Being a dentist in India before coming to Australia.
  • [06:50] The reason why migrants are driven to succeed.
  • [09:19] Handling things in her life with grace.
  • [12:05] The importance of asking for support.
  • [14:58] Sonia shares her own definition of beauty.
  • [18:30] Mental transformations she has gone through.
  • [21:35] Lessons and takeaways from working hard.
  • [23:39] Going from single to multiple practices.
  • [27:05] The difference between being a leader and a boss.
  • [31:00] Lessons she learned from the mistakes she made.
  • [34:31] Rethinking decisions she made in the past.
  • [38:38] Learning from the outside world and implementing it into dentistry.
  • [40:05] What drew her into flying.
  • [42:57] Two key takeaways from Sonia.

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Founder and lead coach of Business Growth Leaders, Geoff Currie, joins us in episode 221 of the Savvy Dentist Podcast. Geoff is also the author of a book called “How Valuable is Your Business” which is about tips, tactics and strategies for adding value into your business.

We talk about teams and systems – 2 leverage points in business which can also be sources of frustration for some owners. Geoff’s gives practical and applicable tips and learnings from his vast experience in business to help leverage your business, free up your time, and make more money.

In this episode we discuss:

  • [02:57] The story of how he found his way in the work he does.
  • [06:03] Most common frustrations of practice owners on manuals and systems.
  • [08:06] Having systems in your business and getting your team to follow documented processes.
  • [10:49] Things business owners should give attention to when creating systems.
  • [13:14] Tips on creating practical systems for your business.
  • [15:06] The possibility of over-systemising your business.
  • [16:26] Encouraging and challenging team members to be better in their roles.
  • [18:20] Creating freedom in your life while building your business.
  • [21:20] Actions business owners should take to transition from being the technician to business owner.
  • [22:33] The challenge of getting things done.
  • [24:34] Take our four week challenge to get yourself into the business owner role.
  • [28:43] Rookie mistakes in leadership.
  • [31:51] How the growth of a business depends on the growth of its leader.
  • [33:13] The skill set you need to run a multi-million dollar practice.
  • [34:15] Tips on becoming a better business owner and leader.
  • [37:30] Providing mentoring, training and skills development for your team.
  • [41:09] The importance of mentoring and systems in leading your team.

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Well-known dentist and founder of Southern Cross Dental Laboratories, David Penn, joins us in the Savvy Dentist Podcast today. I am so impressed by David’s business acumen and his ability to take something from other professions/industries and make them relevant to the industry he is working in.

David generously shares his story and experience in growing his dental practice straight out of university. What he did is so interesting and is just the epitome of perseverance and hard work. There is so much to learn from him, whether you are a new graduate or have been in the business for years.

In this episode we discuss:

  • [02:03] Diving into practice ownership straight out of graduation.
  • [06:34] The things that set him up in his first foray into private practice.
  • [12:02] His dream of having a large enterprise and his ability to spot gaps in the market.
  • [16:34] Dentistry as a people business.
  • [18:48] The early days of Southern Cross Dental.
  • [23:43] Penetrating the Australian market.
  • [29:35] The time frame from starting to becoming a full-fledged business.
  • [36:04] Working through 16 years to build his practice.
  • [40:03] Managing and getting through rapid growth.
  • [47:15] His experience on DMF numbers from when he started versus today.
  • [52:50] Advice for younger dentists to ensure longevity in their career.
  • [57:20] His thoughts on the future of dentistry especially on price-sensitivity.
  • [01:04:28] His wife’s advice for dentists.
  • [01:07:11] Things he loves about Eastern Suburbs Football Club.
  • [01:11:26] David’s advice for young dentists

Find out more

Australia’s leading small business author, Andrew Griffith, is back on the podcast! And we’re going to be talking about the changes we’re expecting in small businesses after the COVID-19 global pandemic. Our engaging conversation on moving forward instead of going back to business as usual was so interesting. Needless to say, we’re going to be facing a new normal once our businesses reopen.

Andrew is the go-to guy for small business because he has worked and consulted in this space for many years. With 13 books under his belt, and soon to release his 14th, he definitely knows everything there is to know about the industry.

So, have your pen and paper handy and get ready for some thought-provoking discussions in this episode.

In this episode we discuss:

  • [03:27] His thoughts on the current situation on COVID-19.
  • [07:13] The things that surprised him the most in this situation.
  • [13:28] Andrew’s insights on the hustle and building an empire.
  • [18:42] Small business owners versus entrepreneurs.
  • [23:14] Marketing yourself and living up to it.
  • [26:35] The shift happening around the world on people willing to pay for the best in the craft.
  • [30:07] Success versus fulfilment.
  • [33:27] Details on Andrew’s upcoming book.

Find out more

Steve Daley of Health Care Finance joins me in Episode 215 of the Savvy Dentist Podcast. Steve’s 20-year long term approach to working with people is something I really admire and resonate with.

In the podcast, we are going to talk all about finance – dealing and working with professionals like brokers, accountants, lawyers and coaches. This is an essential topic to help you pull your team together and get financial outcomes that make sense for you, your family and your business.

In this episode we discuss:

  • [03:04] The story of how Steve found his way into the world of healthcare finance.
  • [04:43] 3 good financial habits you need today.
  • [07:55] The reason some people don’t like paying for advice.
  • [09:39] The importance of investing in a good accountant.
  • [12:17] Guiding principles on contingency planning.
  • [21:27] Lessons to learn from times of difficult economies.
  • [25:16] The need for coaching.
  • [27:22] Being prepared will make you the best.
  • [30:00] Continuing communication with your patients during this time.
  • [31:46] Wisdom from Steve on finance.

Find out more

The emergence of COVID 19 has created a recession like never before. Regardless of the industry you work in, you are impacted by its presence. Problem is, there is no sight of it ending any time soon. This means that you need to understand what recession is, why it is taking place and how you can avoid its extreme after effects once the situation gets diffused.   Let’s take a look at recession and what it means for us. 

What is Recession?

In the simplest of terms, recession is an economic decline which impacts trade and industrial activities. You can be a part of any industry or business, if there is a global pandemic, like coronavirus, you will have to face this economic decline. Of course some businesses experience worse effects than others, depending on the nature of their operations, their market and products. 

Causes of Recession

Recession occurs due to many reasons. What facts show us though is that it isn’t as novel as many people like to believe. Rather, financial experts would tell you that recession occurs almost every 10-15 years.

In the 90’s it was the restrictive monetary policies, then came the Asian financial crisis, after which there was the attack of September 11, SARS, MERS, GFC and now it is the coronavirus. 

But what are the causes of recession? How can you monitor and understand them? 

There are basically 5 key causes of recession.  The first one which you are able to witness pre-recession is that interest rates become too high. If you check history, you will be able to see that all the GFC recessions have taken place when the government had heightened interest rates so much so that they stagnate the economy. 

The second cause is increased levels of inflation, when money becomes cheap and everybody starts thinking of themselves as millionaires. This leads to the government stepping in and increasing interest rates which eventually leads to recession.  The third reason is when there is a magnificent drop in corporate profit levels.

This is happening right now, but the good thing is that the biggest corporations in market like Google, Coca Cola, Nike, Facebook etc. will still be able to create a cash buffer and save themselves.  Fourth reason is increased unemployment rates. This is clearly apparent in these times, when more and more people are losing their jobs.

They may continue to spend, but there is no job to cushion their increasing demands and needs. Fifth and final reason is global growth, which when it reduces drastically, could lead to a severe recession all over the world.

Therefore, so long as you see these factors appearing, you would be alerted to an oncoming recession.  Does this mean it is applicable in the current situation? Most definitely. What can be done in times like these? 

Here are some things to think about

People need to always be prepared and learn from these times of difficulty, so that they are wiser and better prepared for when the recession hits again. Here are some lessons you need to take from the recession that we are facing right now:

  • Always have cold hard cash in hand. Not in the stock market, not in housing, not in your businesses, but in your hand. This is important because it will save you from drowning not just personally, but also help your business transactions to run smoothly. 
  • You need to have tools to let you know of any upcoming crash in the market. A forward indicator of sorts will help you know when such a recession is on the horizon and how you can reduce the damage it does to your business.

 

Measures to Avoid the Worst Possible Outcomes

The first worst and most damaging thing that you can do when you see a recession coming on is to believe that investments are expenses.

It is true that you need to become careful about how you spend, but these are the times when wise investments can be made, which will in the future bear fruit. 

What you need to remember is that economic crisis occur every decade or so.

This is the reason why, whether you are in a dental practice or some other business, whether you work from home as a freelancer, or have a secure government job, you need to create wealth that is outside of your usual stream of income. 

You need a separate account that is full of cash and can be used whenever such global breakdowns occur. This way, no matter what happens, you will always be finically secure.  In times like these, the most absolutely important thing that you can do for your business is to remind the clients or patients that you are there for them. 

You can’t provide them all the services they might like because of government restrictions, but you are there in their time of need and as soon as things settle down, you will be catering to all their dental needs.

So it is essential that you make calls, send out texts and generally try to keep in touch with all of you patients, so that when all this is over, they remember how compassionate you were throughout the crisis.

Remember, no matter how bleak the situation may seem, this too shall pass and things will get back to normal again. Your business will go back its best. But in those good times, do not forget that such a recession will come again and the next time, you will be ready to defeat it. By preparing for it in advance you can weather any financial storm.  

 

P.S. Whenever you’re ready …. here are 4 ways I can help you grow your dental practice:

  1. Grab a free chapter from my book “Retention – How to Plug the #1 Profit Leak in Your Dental Practice”

The book is the definitive guide to patient retention and how to use internal marketing to grow your practice – Click Here

2. Join the Savvy Dentist community and connect with dentists who are scaling their practice too

It’s our Facebook group where clever dentists learn to become commercially smart so that they have more patients, more profit and less stress. – Click Here

3. Attend a Practice Max Intensive live event

Our 2 day immersive events provide access to the latest entrepreneurial thinking and actionable strategies to drive your practice forward. You’ll leave with a game plan to take your results to the next level. If you’d like to join us, just send me a message with the word “Event and I’ll get you all the details!  – Click here

4. Work with me and my team privately

If you’d like to work directly with me and my team to take your profit from 6 figures to 7 figures …. just send me a message with the word “Private”… tell me a little about your practice and what you would like to work on together, and I’ll get you all the details! – Click here