In this episode of the Savvy Dentist podcast, I have a very interesting conversation with Eric Hunley of the Unstructured podcast. Eric is a long time podcaster with over 250+ episodes and a growing YouTube channel.

Our chat revolves around the topic of communication which is super important for anyone who owns a business, including dentists. We also talk about the art of listening, vulnerability and rapport. He generously shares many skills & practical tools to enhance your communication skills through effective listening. You will definitely pick up heaps of gold from Eric.

In this episode we discuss:

  • [03:29] What led Eric into podcasting.
  • [10:34] The thing that fascinates him about different people.
  • [12:31] Things he learned and improved about himself as a podcaster.
  • [13:57] Particular practices that have made it easy for him to hone the skill of podcasting.
  • [17:40] Elements that he’s observed in his interviews.
  • [19:58] Tools and tactics you can use to build rapport and improve communication skills.
  • [24:08] What drove him to running marathons.
  • [29:54] His feelings about running.
  • [32:28] Experiencing something similar to a “runner’s high” in the work that he does.
  • [34:27] Role of vulnerability in his work and life.
  • [37:23] Picking up important things in conversations with people.
  • [41:38] Learning the skill of interaction and communication.
  • [43:33] His experience in bullying and the impact it has had on him.
  • [51:49] Words of wisdom from Eric.

Find out more

Podcast: Play in new window | Download

Subscribe: Android | RSS

    

Marketing, branding, and positioning is of the utmost importance for any dental practice owner who wants maximum ROI for their marketing efforts. In the spirit of working smarter not harder, we’ll be discussing how to position your practice to attract more of your ideal patients.

 

Find out more

Podcast: Play in new window | Download

Subscribe: Android | RSS

    

In this episode of the Savvy Dentist podcast, I have a conversation with someone I admire and respect greatly, Paul Hwin. Paul is the founder and Lead Dentist of Sapphire Dentistry and owner of multiple practices. He is a smart businessman with a great mind and a great philosopher when it comes to thinking about life and business.

We have an interesting chat about his journey to multi-practice ownership, the lessons he has learned along the way, and some things to consider when you are looking at taking this journey yourself. There’s so much pearls of wisdom to be taken and applied in your practice from this episode as Paul is super generous with his knowledge and insight.

In this episode we discuss:

  • [02:09] Paul’s journey on how he arrived at this point in his career owning multiple practices.
  • [03:58] How his interest in commerce has lead to his interest in business.
  • [05:03] Managing clinical development along with business ownership 2 years out of university.
  • [06:55] 2 things that set him up for success in practice ownership.
  • [09:44] The mindset lessons that he received from his parents.
  • [11:33] His learnings from their family businesses.
  • [12:47] Paul’s transition from working in the business to on the business.
  • [15:15] The best investments for his time.
  • [17:09] His setup, systems and frameworks for managing his business remotely.
  • [19:24] Things that he scaled but wished he didn’t.
  • [22:30] The difference that a key team member made in his business.
  • [25:18] Learnings that his key team member has had in working with him.
  • [26:25] Future plans for Paul.
  • [29:35] How things in his life led from one thing to another.
  • [30:51] His innate ability to spot an opportunity and take a leap.
  • [31:39] Dinnertime conversations in their home.
  • [33:15] Paul shares words of wisdom from his mum, Mrs. Hwin.

Find out more

Podcast: Play in new window | Download

Subscribe: Android | RSS

    

This week’s Bite-Size episode is the practice owners’ guide to courting, securing, and working with business partner’s to achieve mutually beneficial outcomes. From how to choose a compatible partner, offering mutual value, and getting the outcome you desire, this is what you need to know.

 

Find out more

Podcast: Play in new window | Download

Subscribe: Android | RSS

    

In this episode of the Savvy Dentist podcast, I have an interesting and incredibly stimulating conversation with Fred Schebesta of Finder.com. Fred started coding and building websites at a young age and managed to build a digital marketing agency that he sold to a publicly listed company. His skills has led him to build a new website called Finder.com

Our conversation revolves around where he started and how he succeeded in growing his million dollar business. He’s been featured in the AFR Young Rich List. Now he’s involved in the world of open banking democratising banking, changing the way we do things. A true disruptor and true innovator he is.

In this episode we discuss:

  • [02:27] What sparked his entrepreneurial journey.
  • [04:30] Scaling before selling his business.
  • [06:08] Are agencies or personal services businesses really scalable?
  • [09:03] The reason behind starting his business, Finder.com.
  • [11:30] Their experience in going to Google “jail.”
  • [12:58] Future of the application of data.
  • [16:44] Customising the use of data for better user and customer experience.
  • [20:50] Exploring and taking his skillset into open banking.
  • [21:45] Fred shares his decision making matrix around opportunity identification.
  • [23:53] Dealing and managing with fear.
  • [24:29] The pressure that comes with receiving the AFR Young Rich List.
  • [27:21] Artistry and science in business.
  • [29:21] Fred talks about the relationship of scarcity and abundance in business and how to remain abundant.

Find out more

Podcast: Play in new window | Download

Subscribe: Android | RSS

    

How do you attract more patients? Increase retention and referral? Boost your reputation in the community? Ultimately, it all comes down to your ability to market your practice effectively. This week’s bite-sized episode is every dentists’ guide to effective marketing to increase patient flow so you can do more of the work you enjoy.

 

Find out more

Podcast: Play in new window | Download

Subscribe: Android | RSS

    

There’s a growing need for outsourced solutions. The benefits may not be visible for some business owners yet. We’ll discuss that today with Rosie Shilo, an expert in virtual assistance business and the owner of Virtually Yours, that provides the pairing of business owners and virtual assistants.

Join us this episode to better understand how you can leverage on getting a number of your day-to-day tasks to a virtual assistant and focus on other things that you’ve been putting off.

In this episode we discuss:

  • [4:59] Overview of what it looks like having a VA.
  • [9:20] The advantages and disadvantages of hiring locally or offshore virtual assistants.
  • [13:05] Tasks that virtual assistants can cover under dental practice businesses.
  • [16:20] Rosie’s favourite virtual assistance services.
  • [17:03] Other possible hurdles that business owners may have for outsourcing tasks.
  • [19:40] How to harness the team culture of a virtual team.
  • [23:35] The process of finding, recruiting, and onboarding a virtual team member.
  • [26:39] Potential traps and hurdles a business owner may come across.
  • [28:55] What does a business look like when working with a virtual assistant runs well.
  • [29:50] The process of starting with outsourcing work.
  • [30:25] Investing in your virtual assistant.
  • [32:23] Virtual assistants vs. freelancers?
  • [32:58] Rosie’s advice for business owners on trying on virtual assistance

Find out more

Podcast: Play in new window | Download

Subscribe: Android | RSS

    

This week’s bite-size explores the unique situation we dentists find ourselves in – having to navigate case acceptance with patients sceptical of spending large sums. Rather than trying to persuade with facts and figures, here is how to speak to a patient’s pain points and achieve the outcome they want.

 

Find out more

Podcast: Play in new window | Download

Subscribe: Android | RSS

    

In this episode of the Savvy Dentist Podcast, we talk to one of the brothers who leads the team at Race Dental Laboratories, Matt Race. Race Dental Laboratories is a 3rd generation Australian business that has survived numerous disruptions.

In this interesting conversation, we talk about how their family business survived and thrived throughout the years despite different disruptions. Matt shares how he sees the future of dentistry and dental technology; as well as how their business is serving and supporting the dental profession today, which is what I really appreciate about them.

In this episode we discuss:

  • [03:51] The interesting story of how Race Dental Laboratories started.
  • [07:17] The degree of responsibility and pride they have in running the laboratory.
  • [08:43] Surviving and coming out strong through disruptions.
  • [11:47] Their experience on heavily investing in technology.
  • [12:52] Managing to overcome a disruption while working alongside a new in-house technology.
  • [14:15] Things dental owners should be thinking about.
  • [16:08] Embracing technology instead of fighting it.
  • [17:36] Their process of working with family.
  • [20:35] His drive in becoming involved in education.
  • [22:31] The future of dentistry and dental technology in 3 years and beyond.
  • [25:45] Upcoming launches for their business.
  • [28:15] The future of AI and human input in the dental industry.
  • [30:08] Matt’s message to clinicians on the business of dentistry.

Find out more

Podcast: Play in new window | Download

Subscribe: Android | RSS

    

Dr Jesse Green unveils the secrets to knowing your patient. Learn how to skillfully invest in the patient relationship. Understand the motivations, hopes, dreams, fears, aspirations and desires of your patients and speak to it.

 

Find out more

Podcast: Play in new window | Download

Subscribe: Android | RSS