The Two Keys to Offering Better Customer Service Than 99% of other Companies

  In dentistry, it’s all about the relationship. A dental practice needs to sit on a strong bedrock of trust between each patient and the dentist. I’ve talked about this before, but dentistry is a very intimate experience. Your patients are letting your put your fingers in their mouth, sometimes just minutes after meeting you for the first time. It …

131. How To Scale Personal Communication in Your Practice with Matthew Barnett

Advice on Building a World-Class Team

  To transition from dentist to business owner, we need to be backed by a team. But with teams comes complexity. There are different personalities, desires, and preferences that all need to come together toward a singular goal: the success of the dental practice. Creating the perfect team is often a trial and error situation. For many business owners, it …

130. Tips For Creating A World Class Dental Practice Team With Dr Les Jabbour

How to Create Time in the Life of a Busy Entrepreneur

  In this world, there are two currencies: money and time. Money can grow near infinitely. Time, on the other hand, is the only resource that isn’t renewable. It cannot be replenished. Once it’s gone, it’s gone. The purpose of this blog is to create a business and a life you love! But often, the life piece of the equation …

129. Design Your Practice To Run Itself with Mike Michalowicz

How to Turn Your Stumbling Blocks Into Stepping Stones

    The only way we can become the best versions of ourselves – whether that’s dentist, businessperson, husband, wife, friend – is to take care of our physical and mental health. Unfortunately, as a whole, dentists are prone to depression and have a suicide rate twice as high as the general population. That means it’s even more important for …

128. The Art of Resilience and Perseverance with Catherine DeVrye

3 Proven Psychology Techniques Dentists Can Use to Retain Patients

Psychology is the study of behaviour. It helps inform us of why we make the choices we make. When we have a little insight into psychology, it can help us set up situations that are beneficial to our patients and to our bottom line. In short, it can be a game changer. As clinicians, we can all appreciate hard science. And …

127. How to get more patients and guide them to saying yes with Dr Chris Phelps