Could Innovation Increase The Value of Your Dental Practice?

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Innovation can be applied to dental practice in many ways.  However, we often overlook it as the means to enhance business value directly. In the world of dentistry, we typically associate innovation with development in a technology or treatment technique. Looking at innovation this way creates a perception that the power for innovation is in the hands of someone else, …

What Every Dentist Needs To Know About Business Systems

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While the dentist in me loves perfection in patient care, the entrepreneur in me gets a kick from creating business systems for our practice. I love this stuff because it creates order and structure. My opinion? Order precedes forward movement. Order is achieved by bringing structure to business. It follows that structure comes through development of frameworks and processes that …

Recruitment Hacks: A Cheat Sheet for Hiring Stellar Staff

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How do you go about hiring stellar staff? Your team are critical to your business. Yet it can be hard to hire the right people into the right roles. Great staff are worth their weight in gold. They can smooth over problems before they arise, provide you with a sounding board for new ideas, and catapult your business into the stratosphere. But …

5 Payroll Mistakes That Can Cost You A Fortune

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Payroll isn’t sexy, but it is necessary. (Click to Tweet). It’s also critical to get it right because if you don’t, the consequences can be huge. Really. You can receive fines of tens of thousands of dollars. And those fines are NOT tax deductible, as I discovered when I spoke to Tracy Angwin recently. Tracy is the driving force behind the …

How To Sky-Rocket Patient Loyalty: A Step By Step Guide

patient loyalty

Imagine this. Your dental practice is thriving. In fact, your patients are your greatest fans. They’re loyal and devoted and wouldn’t dream of going anywhere else. Sound too good to be true? Not at all. In fact, it’s not only possible but relatively simple too. You just need to know a few simple techniques to build customer value. You see, …

How To Onboard Your New Hire in Record Time (Even If You’re Crazy-Busy)

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New staff members. They’re a blessing. But getting them up and running can be messy and time-consuming. You can throw them in the deep end by giving them a start date and letting them work out the rest themselves. You can hand the process over to another team member, and hope they’re good at this sort of thing. Or you …

Psychological Hacks: A Cheat Sheet for Improving Case Acceptance

Imagine this. Your current patient is in the chair. You’ve just discovered they need some major work. You know it’s in their best interests to accept the treatment. But it’s expensive. You’ve got to present the case to them in the best way possible. In a way that they understand. So they can weigh up the risks, and the costs, …