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Episode 160 of the Savvy Dentist Podcast is a continuation of our discussion on metrics that matter. Pick my brain and hear my thoughts on Metrics that Matter #2 which is about looking and understanding the financial elements of your business. We discuss the 2 types of metrics –
Key Performance Indicator and Critical Driver
In this episode we discuss:
- 02:00: Understanding business metrics through the metaphor of flying
- 03:09: Cash flow and how we can use it
- 04:00: Understanding the numbers lead to better decisions and outcomes
- 04:41: 2 Types of Metrics: Key Performance Indicator and Critical Driver
- 05:26: Looking at and understanding the financial elements of your business
- 05:55: Revenue divided by assets
- 06:30: Revenue per employee
- 07:05 Organisational structure
- 07:32: Marketing, Sales, and Day-to-Day operations of the business
- 10:04: Recall success rate
- 10:57 Incomplete treatment
- 11:19: Critical drivers for driving in new patients
- 12:00: Net promotive score – what is this metric and is it useful
- 12:41: Case acceptance / Sales
- 13:15: Average new patient value
- 12:27: What is the effective hourly rate
- 15:17 Key metrics to look out for and utilize.
Find out more
- Episode 159 of the podcast – Metrics that Matter Part 1
- Savvy Dentist App on the App Store
- Savvy Dentist App on Google Play Store
- Savvy Dentist Facebook Group
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