6 Shortcuts For Resolving Conflict in Record Time

resolving conflict

Conflict. What does that word make you think? Some people want to ignore conflict and hope it goes away. They take the “Bury Your Head In The Sand” approach. They know it doesn’t work, but they dislike conflict. Truth be told they’re a little afraid of it. Then there are the people who love a good argument. They’re happy to …

How to Get Staff to Do What You Ask (It’s Not What You Think)

How to Get Staff to Do What You Ask

Here’s the bad news. You can’t make your staff do what you want. You’ve probably heard the old phrase, “You can lead a horse to water, but you can’t make it drink”. The same thing applies to people – whether they’re your staff, your partner or your kids. You can’t make people do what you want them to do. I mean, …

How To Deal With Underperforming Staff

underperforming staff

They can make or break you, and your business. Great staff are indispensable. They’ll act without being asked, step up to each and every responsibility, and provide great ideas for your business. They’re a rock that you rely on in fair weather and foul. But underperforming staff, or staff whose performance is borderline, is the bane of every business owner’s …

How to Turn Complaining Customers into Devoted Followers

complaining customers

It’s actually quite simple. Turning an upset, complaining customer – or protesting patient – into a devoted follower is not all that difficult. The problem is that we let our emotions get in the way. Some of us get defensive and build an impenetrable wall of resentment or denial. We know our patient is wrong, and we set out to …

How to Turbo-Charge the Productivity of Your Team

increase team productivity

How would you describe your team? Are they productive, focused and efficient? Or is it a challenge to keep them on track and working together towards your goals? You need an elite team in order to meet your goals. You need a committed group of people you can rely on. But it’s hard work keeping everyone on the same page. It’s …

How To Use Social Media To Boost Your Business

social media

Social media is overwhelming. Facebooking, Twitter, Pinterest, Instagram, LinkedIn – the list is endless. There are so many platforms, and each one is different. They all require a different strategy, in-depth knowledge and vast amounts of time. The worst thing is the idea of making a fool of yourself – or putting your foot in your mouth – on such …

Don’t Do These 5 Things When You Want To Build An Elite Team

build an elite team

What’s your biggest headache? No, let me guess. Staff. Am I right? Most business owners say staff are one of their biggest stressors. Now, let me ask you another question. Are you doing dentistry by day and running your business at night? If so, it’s a clear indication of a problem. Maybe you don’t have enough team members so you’re …

6 Marketing Mistakes You Don’t Know You’re Making (And How To Fix Them)

Are you competitive? Because the dental profession is more competitive than ever. There are simply too many dentists for the number of patients. But that’s not the real problem. The real problem is: What are you going to do about it? Because there are still plenty of dentists out there who run highly successful, lucrative practices. Despite the competition. They …

6 Case Presentation Secrets Every Dentist Should Know

Enviable, isn’t it? The way some people manage things so effortlessly, when it’s so much harder for the rest of us. Some dentists manage to easily guide a patient the right way during case presentation. They step from one interaction to another, always getting what they want. Of course, they’re doing the best for their patients too. That goes without …

8 Little Known Factors That Could Affect Your Diagnosis

8 Little Known Factors That Affect Your Diagnosis

You dream of a successful dental business. A popular practice with hordes of loyal patients who hang on your every word. So you never have to worry about an empty appointment book again. But you haven’t got any chance of getting that unless you’re diagnosing comprehensively. Why? Because if you’re not diagnosing comprehensive you’re probably leaving money on the table …