Culture plays a major role in having a high-performance, self managing team to help you grow and scale your business. In this episode I’ve invited an expert on this topic, Tristan White, who is the author of the book Culture is Everything. His book is based on life experiences and academic theory of his own business Physio Co where he is the founder and CEO. Learn how he made his business rank as one of Australia’s best places to work for 11 consecutive years in this conversation. He shares how we can create a culture by design, how we can have an empathy and accountability continuum and so much more. If you want to lead and build your team more effectively, we have wonderful tips for you in this episode.

In this episode we discuss:

  • [02:57] The big role of culture in winning his business awards.
  • [05:18] His rationale behind working in the aged care sector.
  • [07:52] Challenges of growing a business in an ugly-duckling sector.
  • [10:09] The growth of his business.
  • [11:50] Tristan’s definition of workplace culture.
  • [13:42] Creating culture with intention.
  • [16:13] Steps for creating a thriving culture.
  • [21:11] How big companies can maintain culture under the pressure of growth.
  • [23:59] The problem of dealing with team members who are not a culture fit.
  • [30:58] Not being a character fit doesn’t equal to being a bad person.
  • [33:50] Finding the right balance from choosing between being empathetic and accountable.
  • [36:42] How we can get better as leaders.
  • [38:58] The challenge of having the team commit to the culture.

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Compliance around infection control is such an important topic for dentists and practice owners. In this episode, we have Sue Sandles of Practice Base Solutions, who has a deep history in the profession. Sue’s expertise and passion lies in helping teams become the very best they can be in the space of infection control. We talk about common mistakes, new requirements, and standards around infection control. We also dive into specifics in particular disciplines in dentistry and practical tips that can be implemented in your practice today.              

In this episode we discuss:

  • [03:45] Sue shares her experience during COVID. 
  • [09:38] The protocols and precautions during COVID that might become permanent. 
  • [11:52] New guidelines and standards that will be published or have just been published that we need to be aware of. 
  • [15:27] Most common things that are overlooked even by well-intentioned practice owners 
  • [18:05] Things that make people become unstuck. 
  • [19:47] Reasonable turnaround times in rooms. 
  • [21:04] Infection control protocols in endodontics. 
  • [23:09] Sue’s thoughts around fee setting.  
  • [27:53] Things that have surprised Sue around surgical infection control.  
  • [34:19] Sue’s suggestions for best practices in infection control. 

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As business owners, we need to be the best version of ourselves to lead our team and take care of our clients. But to do that, we must first be able to take care of ourselves including our mental well-being. My guest today, Dr Jenny Brockis, author of Thriving Mind: How to Cultivate a Good Life, talks to us about self care and how we can make sure we’re at our best to support other people in our life. We talk about a multitude of things including burnout, brain health, mental well-being, anxiety and so much more.            

In this episode we discuss:

  • [03:58] Jenny’s impetus for writing her book Thriving Mind. 
  • [06:45] Attributes of people that makes them more susceptible to burnout. 
  • [11:15] Reconnecting and re-discovering things that make you happy. 
  • [16:27] What is brain health and how do you cultivate it. 
  • [19:20] The importance of rest, sleep and other factors to brain health. 
  • [22:34] Why you need to look for the root cause of your issues. 
  • [28:26] Setting and keeping boundaries. 
  • [31:58] Jenny shares her thoughts around resisting other people’s obligations. 
  • [34:38] Dealing with and reducing stress and anxiety.  
  • [41:02] The default setting of our brains. 
  • [44:26] Practicing habit stacking to achieve success. 
  • [47:51] Practicing self-care to restore and replenish. 
  • [50:28] A quick synopsis of Jenny’s Mental Well-being course. 

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How do you change your mindset and habits around money to create wealth and get out of the rat race? In this episode, I’ve invited Michael Yardney – mentor, thought leader, property expert, and Australia’s leading expert in the psychology of success and wealth creation. He is also a #1 best selling author of 9 books and host of his own podcast called Michael Yardney. We talk about habits and mindsets of the wealthy, the difference between the rich and the poor, the importance of investing in yourself, common mistakes that make people trip, risk mitigation and so much more.          

In this episode we discuss:

  • [01:06] Michael shares his backstory. 
  • [04:14] Why people are not able to get out of the rat race. 
  • [06:33] The difference between rich and poor. 
  • [10:14] Working on practicing good habits that compound over time. 
  • [12:07] The importance of Investing in yourself to learn about money. 
  • [15:30] What is true wealth? 
  • [16:30] The habits tied in with the rich and poor. 
  • [17:52] Common mistakes that trip people up. 
  • [22:54] Risk mitigation in purchasing properties. 
  • [26:45] Mindset around mistakes and recovering from it. 
  • [32:40] Discussing the changing dynamics on perspectives and the things you value over time. 

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It is possible to effectively make decisions even if you have incomplete or contradictory advice. This is what Sir David Omand GCB and I talk about in this episode. David became the Head of the British GCHQ which is responsible for gathering communication intelligence and advising the government on various matters. He is also the author of the book How Spies Think: 10 Lessons in Intelligence.        

In this episode we discuss:

  • [02:04] Recounting his experience working in the ministry of defence. 
  • [09:03] What stops people from acting on something they know. 
  • [11:28] An overview of the seize model to help you make better decisions. 
  • [14:57] How to know the right place to look for what you need. 
  • [26:26] Drawing the line between preparedness becomes paranoia. 
  • [30:19] Business examples of having systems in place for managing risk. 
  • [35:05] The difference of misinformation and disinformation. 
  • [39:26] Challenging information and doing it that it’s received well. 
  • [42:42] Taking intuition in reasoning and keeping faculties sharp when dealing with high stakes decisions. 

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What strategies did Jeff Bezos use to scale Amazon to where it is today? Jeff has shared all his strategies, executions, and lessons willingly in letters to his shareholders and, my guest today, Steve Anderson, took those letters and decoded it. Steve decoded 4 growth cycles of a business (testing, building, accelerating, and scaling) as well as 14 principles that underpin them. In this episode, we talk about growth, risk, decision making, and betting on big ideas so that you can come out on top and create a business that is truly remarkable. If you are looking to grow and scale your business, you need to tune into this.       

In this episode we discuss:

  • [02:28] How Steve found his way into insurance and then entrepreneurship. 
  • [07:56] What separates Bezos from the rest. 
  • [10:01] How Bezos’ experience impacted and shaped his direction with Amazon. 
  • [13:15] Remaining committed to your vision. 
  • [15:03] Overview on the 4 Growth Cycles. 
  • [20:27] Making good decisions with incomplete information and managing the risks around it. 
  • [27:35] Enhancing customer experience. 
  • [29:22] What betting on big ideas means in Amazon’s experience. 
  • [32:17] How can small businesses create an ecosystem to grow their group. 
  • [36:01] Understand your Flywheel principle. 
  • [39:13] Amazon’s near-death experiences. 
  • [42:46] Common traits among entrepreneurs like Bezos and Elon Musk and where their sense of confidence comes from. 

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It’s so nostalgic that I’m now looking back and reflecting on 300 conversations we’ve had over the last 5 years in the Savvy Dentist Podcast. We began this journey in 2016 and it’s really interesting to look at what has happened and what we’ve learned along the way. So today, I’m going to share the top 10 lessons I’ve gained from speaking to wonderful people with brilliant minds on the podcast.       

In this episode we discuss:

  • [01:28] My heartfelt thanks to special people who have been part of this podcast. 
  • [03:01] Explaining the purpose of this episode. 
  • [06:20] 1st Lesson: Bouncing back from adversity. 
  • [10:16] 2nd Lesson: Playing to win. 
  • [12:11] 3rd Lesson: Go slow to grow fast. 
  • [15:37] 4th Lesson: The business never outgrows the leaders. 
  • [19:00] 5th Lesson: Look outside of dentistry. 
  • [20:43] 6th Lesson: Success is personal. 
  • [24:08] 7th Lesson: Sail the wind you’ve got. 
  • [25:41] 8th Lesson: The ability to adapt to change. 
  • [28:51] 9th Lesson: Be a training institution. 
  • [32:11] 10th Lesson: Build assets. 

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Nothing spells complete and utter drive and determination more than Rhonda Kalasho. Rhonda is a celebrity dentist based in Hollywood. She moved from Baghdad, under very difficult circumstances as a child. Rhonda and I talk about her biggest life transition moving to the United States, building her business, and how she made it thrive. It’s a story full of inspiration, success, courage and belief in the fact that you can do it. Join us to get easy tips you can implement in your practice today so you can be successful too.       

In this episode we discuss:

  • [02:50] Rhonda’s inspiring backstory on immigrating to and growing in the United States. 
  • [10:01] The most important lesson she learned from her past. 
  • [16:32] Establishing her practice and setting it apart from the rest. 
  • [21:18] Sharing her vision and how she runs her business. 
  • [27:00] Her influences for creating and running the practice. 
  • [32:23] The mistakes she made and the steps she made to correct it. 
  • [35:35] The technology present in their practice. 
  • [41:38] Her grand plans for the future of her business. 

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Have you ever attended a meeting and didn’t know what it was about or why you’re even attending it? Well, my guest today, Mamie Kanfer Stewart is going to share so much pearls of wisdom on having meetings that actually work. Yes, meetings can be worthwhile, effective and outcome-focused. If you want this for your business or for your team, I assure you you’re going to get some tactical and practical tips that you’ll be able to apply from the get-go.      

In this episode we discuss:

  • [02:35] How she found her way into building her career around meetings. 
  • [04:35] Why meetings have become excruciating. 
  • [06:08] Outcomes of a good meeting and how it leads to a successful business. 
  • [07:44] Common mistakes made in conducting business meetings. 
  • [13:05] Filtering process to pick projects. 
  • [14:40] Top reasons for having meetings. 
  • [16:27] Mamie tells us a story of her client’s Aha! moment in running meetings. 
  • [18:30] Tips for having effective meetings. 
  • [21:55] How to encourage people who don’t want to speak and participate in meetings. 
  • [25:15] The role of the facilitator – what we might look at or think about. 
  • [29:34] The concept of virtual meetings and its effectiveness. 

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Stories that connect with and touch your audience are the ones that are most remembered. This is why brand storytelling should be a part of any business. Gabrielle Dolan, speaker and author of Magnetic Stories (and five other books!), joins us on the podcast today to share more about storytelling. She takes us back to the basics of understanding what a brand and story are and then indulges us in a deeper understanding of the stories we can share, how we can share it, and the process of implementing it in our business. If you want to start or improve your business’ brand storytelling, this is one episode you’ll want to listen to.     

In this episode we discuss:

  • [03:14] The impetus behind writing her book, Magnetic Stories.
  • [05:02] Understanding what brand storytelling is.
  • [06:20] What is a brand?
  • [08:15] Remembering the great brand story of Barbie.
  • [13:27] The elements of a story.
  • [15:25] Five types of stories you can tell.
  • [18:52] Knowing where you need to share your brand stories.
  • [24:58] Creating and sharing genuine and authentic stories.
  • [26:12] The process of implementing storytelling into your business.
  • [29:21] Learning how to collect your stories.
  • [37:29] Advice from Gabrielle around brand storytelling.

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