Create teams that are self-sufficient, autonomous and who perform at their highest level with Michael Bungay Stanier’s advice and tips. Michael is best known for his books The Coaching Habit and The Advice Trap which focuses on what it takes to tame your Advice Monster. He also founded Box of Crayons, a business that helps organizations move from advice-driven to curiosity-led. There are a lot of pearls of wisdom in our conversation as Michael talks about the elements of leadership and making yourself a more effective team leader. So if you want to up your game in leading your team, this episode is for you.     

In this episode we discuss:

  • [04:11] Micahel talks about his book The Coaching Habit.
  • [05:24] His impetus for writing his books.
  • [06:40] 3 roles you go through as you grow in business.
  • [12:00] Talking through the quote “Curiosity is insubordination in its purest form.”
  • [14:22] How curiosity fits into leadership and how it fits in traditional leadership.
  • [19:24] Pushing authority to the level it best fits in your practice.
  • [22:07] Unwinding your habits.
  • [30:46] Empowering people in your team.
  • [36:17] Things he has learned from going to Oxford.

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There are many parallels to be found between sporting and business ownership. In this week’s Bite-Size episode, we reflect on the lessons of a sporting legend and how they have remained relevant through years of practice ownership and leading a team. From the discipline of training, to resilience, to making decisions under pressure – let’s take a look at the life, sporting, and business lessons that have stood the test of time.

 

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Learn the steps you need to take to become an elite performer in your field. Craig Johns, a high performance leadership expert, coach and speaker shares his expertise on this subject today. Craig has been involved in the sporting industry for many years and is able to see potential and help people fulfil their potential. Today, Craig unpacks the steps that are relevant and applicable for you in your dental practice to help you achieve extraordinary results.    

In this episode we discuss:

  • [02:16] The story of how Chris came into the sporting industry. 
  • [08:34] Observations around the gap between excellent and elite. 
  • [11:29] Focusing on your own race and goals and improving those instead of other peoples’ races. 
  • [14:15] Explaining the gap between excellent and elite. 
  • [16:30] How to manage performing under pressure. 
  • [19:22] Definition of success and the role it plays in performance. 
  • [21:43] Creating flow of elite performance at a team level. 
  • [25:12] Enduring success rather than fleeting success. 
  • [28:11] The biggest difference between sport and business. 
  • [31:49] Craig’s advice for achieving long term success. 
  • [40:00] Thoughts on how a sabbatical can be achieved for business owners.

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Having a great team in place can make all the difference in your practice – and it’s equally as important to be a good boss in order to empower your team as best as possible.

Being a good boss is about creating a team of culturally aligned high-performers, building people up as skilled employees, and having such confidence in your team’s ability that you have the option to step back from the business.

This Bite-Size episode is full of advice, ideas, and guidance on how to be a better boss and allow your team to step up.

 

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Do you want a company and a team that self-manages? My guest today is someone who is intimately familiar with that. Shannon Waller is an Entrepreneurial Team Strategist and a Director at Strategic Coach. They help entrepreneurs create freedom in life.  We touch on so many interesting things in this conversation including building a self-managing team and company, practical steps you need to take, hiring the right people for the right roles, the mindset you need to have and so much more. Shannon’s insights and knowledge will definitely give you clarity and focus to take your practice to the next level, create a self-managing company, and have the freedom you want as a business owner.   

In this episode we discuss:

  • [03:01] Shannon shares her story of becoming an Entrepreneurial Team Strategist.
  • [05:48] Understanding the concept of a self-managing company.
  • [10:13] The mindset you need to take and practical steps you can implement if you are not experienced in having freedom in your life.
  • [14:11] Having clarity in wanting what you want.
  • [20:40] The look and feeling of being in your unique ability and creating a team that’s operating in that space.
  • [26:24] Expounding on the concept of “enough”
  • [29:00] Having a unique ability and self-managing team.
  • [32:50] How to build a self-managing team around you.
  • [38:32] What happens when business owners experience freedom of time.

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Did you know that almost every problem in your practice can be traced back to a deficiency or mismanagement of your assets? Whether it’s time, cash flow, intellectual property and key person risk, or even equipment – it all comes down to your ability to build, distribute, and protect assets effectively.

 

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This week I have chosen to rebroadcast my interview with industry high achiever, Dr David Penn. As we venture into 2021 dentists will be presented with some amazing opportunities. David’s ability to recognise the possibility and build success on it makes his podcast even more relevant today as when I first interviewed him.  It will provide us the drive to broaden our view of what is achievable.

In this episode we discuss:

  • [02:03] Diving into practice ownership straight out of graduation.
  • [06:34] The things that set him up in his first foray into private practice.
  • [12:02] His dream of having a large enterprise and his ability to spot gaps in the market.
  • [16:34] Dentistry as a people business.
  • [18:48] The early days of Southern Cross Dental.
  • [23:43] Penetrating the Australian market.
  • [29:35] The time frame from starting to becoming a full-fledged business.
  • [36:04] Working through 16 years to build his practice.
  • [40:03] Managing and getting through rapid growth.
  • [47:15] His experience on DMF numbers from when he started versus today.
  • [52:50] Advice for younger dentists to ensure longevity in their career.
  • [57:20] His thoughts on the future of dentistry especially on price-sensitivity.
  • [01:04:28] His wife’s advice for dentists.
  • [01:07:11] Things he loves about Eastern Suburbs Football Club.
  • [01:11:26] David’s advice for young dentists.

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We all know how powerful first impressions can be – and that rings especially true when it comes to creating an incredible patient experience.

From the moment the patient picks up the phone to enquire, they begin to form a relationship with the practice for better or for worse. It’s our duty to ensure that every step of the journey, from the moment they book an appointment through to when they see the dentist, they feel a sense of loyalty and connection to the practice.

 

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This is part 3 of our Practice Success Series which is aimed to help you set up 2021 to be your best year ever. In this episode, we discuss how we manage setbacks and failures. Generally, dentists are bright but what I’ve most noticed is that they are also perfectionists. Often tough on themselves, setbacks and failures are not part of their experience. So when they do occur they have a tougher time dealing with it. This is what we’re going to address today..  

In this episode we discuss:

  • [03:38] Setbacks and failures are normal.
  • [05:03] It’s okay to feel disappointment.
  • [05:36] Follow the 3 A’s Model.
  • [06:44] Knowing how to manage your blind spots.
  • [07:45] Don’t get caught up in the emotional stories we tell ourselves.
  • [08:47] Learn from the lessons of the setbacks and failures.
  • [10:40] Understanding that setbacks and failures are a part of life.

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We’re picking up our Practice Success Series today. The second part of the series we’ll discuss who you need to be in order to achieve your goals. This is based on a model called the be, do and have model focusing specifically who we need to be. Before we can achieve the things we want we have to do certain things and be the kind of person who does those things. That’s what we’re talking about today.

If you haven’t done the exercises in part 1, I suggest you go back to that episode, listen to it and do those first before proceeding to part 2 of the series.  

In this episode we discuss:

  • [03:24] Using Leadership as a framework.
  • [04:31] Understanding the Leadership PLEJ.
  • [05:08] The characteristics of personal leadership.
  • [09:58] Leading the way by having clarity, goals, and focus.
  • [12:09] Empowering other people as a leader.
  • [15:39] Managing your journey and implementing it.

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