In today’s episode of the Savvy Dentist Podcast, we have an engaging conversation with Sally Arnold of Creating Encores. Sally started her professional life as a flautist but went through challenges in her life that led her to where she is today, working as a trained psychotherapist and high performance coach. She helps business owners and teams move forward, improve productivity and fast track success. And today we’re going to talk about the impact of creativity on people and in business, mental health and how it relates to the current COVID pandemic.

In this episode we discuss:

  • [02:00] Sally gives a how she started in the performing industry to becoming a psychotherapist.
  • [06:32] The emotional journey she experienced.
  • [10:42] Bouncing back from the tough challenges in her life.
  • [12:28] How to foster creative thinking.
  • [15:13] Sally shares about what she does with Melbourne University.
  • [19:05] Talking about the creativity of people.
  • [21:17] The impact of creativity in business life.
  • [24:20] Practices that can be put in place to help people adapt through the pandemic.
  • [27:34] Breaking down barriers on the mental health stigma.
  • [29:47] The problem of people talking more and listening less.
  • [32:44] THe positives that have come out of COVID.
  • [36:29] Things that business owners need to be thinking about and considering so they can come out of this pandemic well.
  • [38:46] People she would love to invite to a dinner party and the food she would prepare.

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If you want to facilitate a smooth, seamless, and stress-free patient handover, there are a few things to keep in mind. You need to be able to pass the baton, but also receive it and run with it whilst maintaining a world-class patient experience. This Bite-Size episode is your guide to the communication, relationship management, and logistics required to conduct an effortless patient transfer.

 

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In today’s episode of the Savvy Dentist Podcast, I’ve invited none other than Dr. John Demartini for a very interesting conversation on human behaviour and living a life you love. Dr. Demartini is a human behaviour specialist, educator, internationally published author and business consultant. His expertise on personal and professional development and achievement has gained him clients ranging from CEOs, financiers, health care professionals, politicians, celebrities and many more.

In this episode we discuss:

  • [02:40] What does a life well-lived look like?
  • [07:25] The reason why people get so caught up with other people’s views of success or visions for their lives and assume it for our own lives.
  • [10:24] Breaking away from the herd and living the life you aspire.
  • [19:30] Comparison as an unhelpful thing in life.
  • [21:59] Clues to look for in your own life to uncover authentic hierarchy values.
  • [29:06] The presence of competition and how to remain focused on your mission.
  • [39:13] Dr. Demartini speaks about self-sabotage.
  • [42:27] Wisdom from Dr. Demartini.

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We all know the feeling of being in a never-ending meeting, one that goes on forever without really accomplishing anything. But when done right, meetings can be an incredibly efficient and effective way to bring your team together and achieve a common outcome. This week’s Bite-Size episode is your guide to making meetings productive and worth holding. From morning huddles to annual planning, this is how you do meetings right.

 

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David Jenyns, entrepreneur and author, joins us for a very interesting conversation on the Savvy Dentist podcast. He’s best known for his business around systems and SYSTEMology… and we all know how important this is for businesses. When you have systemised business it de-risks the business. It gives you time freedom and flexibility. In a dental clinic, it means that the experience that the patient has is more consistent. David generously shares heaps of wisdom and information about fully systemising your business, handling team resistance, how systems and creativity work together, and so much more.

In this episode we discuss:

  • [03:13] David tells us about his experience working with Michael Gerber, author of E-Myth.
  • [10:26] How hiring his CEO and focusing on building systems improved his business.
  • [10:41] Roadblocks in systemising businesses.
  • [21:02] What a system culture looks like and moving through resistance from your team.
  • [25:31] How systems and creativity work together.
  • [30:08] David shares the 7-step process in his book Systemology.
  • [34:07] His interesting story about selling the Melbourne Cricket Ground.

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We all deal with patient complaints at some stage in our careers. While they’re not necessarily fun, they are a hidden opportunity to improve aspects of your patient experience and even deepen your relationships with the patient in question.

In this Bite-Sized episode, we’ll explore a five-step complaints process using a real-world example of a complaints situation with this model.

 

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Really, really interesting episode with Jim Bostock on the Savvy Dentist Podcast today! Jim is a former elite mixed martial artist and a physiotherapist by profession. He’s got an incredible pedigree when it comes to treating pain and voice issues. He has had the chance to treat and work with popular and influential people such as Guy Sebastian, Tina Arena, Keith Urban and a heap more.

His incredible story around his business is truly inspirational. His courage to step out boldly into unknown territories and thrive is so compelling. He shares his experience both in life and in business, talking about his current business model, simplifying life and business, getting through anxiety and self-sabotage and just having a balanced life. If you are wanting to be inspired today, I invite you to listen to this episode.

In this episode we discuss:

  • [02:11] Jim shares about his background and current practice.
  • [06:47] His experience in finding new approaches in his profession.
  • [08:19] The acceptance of his new needling technique in the world of physio.
  • [10:17] Jim talks about his current business model and how it has evolved.
  • [13:03] His philosophy about a simplified life and business.
  • [16:28] How he developed and communicated his expert status.
  • [20:28] The rituals he observes and things that keep him on track and focused on where he’s going.
  • [23:11] Learning and practising breathwork.
  • [25:16] Salient things he has learned from influential people who have impacted his life.
  • [27:12] Jim explains what a voice lock is.
  • [29:04] Sharing how it feels to work with big names.
  • [30:09] Experiencing and working through anxiety and self-sabotage.
  • [33:16] Jim shares a key message about feeling good about yourself and business.

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Dr. Jesse Green shares the case presentation framework that can be used by clinicians and front desk staff alike, in order to answer patient’s questions and provide the best possible care at every stage. This is your go-to structure to communicate effectively, demonstrate expertise, and master case acceptance.

 

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In this super fun episode of the Savvy Dentist Podcast, I invited my good friend Geoff Hall. Geoff is the founder of Ortho Ed, an Orthodontic Education Program. He has 27 years and over 10,000 cases of orthodontic experience.

Geoff shares his vast experience in dentistry, learning to spot opportunities, and recovering from ideas that don’t work. He also talks to us about life lessons, wisdom and actionable ideas that we can implement in our practice today that will eventually give us great results. He inspires us to think outside the box and never give up. For anyone with an entrepreneurial dream, you’ll definitely want to listen to this conversation with Geoff.

In this episode we discuss:

  • [02:46] How he’s seeing things in the current COVID pandemic.
  • [03:36] Learning how to spot opportunities.
  • [05:30] Commoditisation in dentistry.
  • [07:40] Where the view of being high volume low fee comes from.
  • [10:39] Knowing your unique selling value proposition.
  • [12:28] Reason behind people not charging different fee schedules in their practice.
  • [14:03] Why you shouldn’t have a fixed mindset.
  • [15:25] Charges that dentists make for their services
  • [17:18] Experiences that have shaped Geoff’s thinking and allowed him to look outside the box.
  • [22:54] Finding the gift in COVID.
  • [26:09] Opportunities in aesthetics.
  • [29:20] Why you should never gie up.
  • [31:22] Improving and adapting ideas.
  • [32:29] Learning to think big from Americans.
  • [33:21] Encouraging “thinking bigger” and bringing it into dentistry.
  • [35:53] Exploring opportunities to learn and meet new people.
  • [38:05] Trying to experience things outside dentistry.

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One of the cornerstones of a successful dental practice – or any business for that matter – is a culture feels welcoming to team members and patients alike. If you have an unhealthy or unbalanced practice culture, it’s going to trickle down and affect everything from productivity, retention, patient experience, and reputation.

That’s why this week’s Bite-Size episode is a comprehensive breakdown of the five lenses through which you should analyse your team culture. This will help you spot misalignments, identify where you can improve, and build a culture that you and your team can be proud of.

 

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