260. Five Steps to Handling Patient Complaints

We all deal with patient complaints at some stage in our careers. While they’re not necessarily fun, they are a hidden opportunity to improve aspects of your patient experience and even deepen your relationships with the patient in question.

In this Bite-Sized episode, we’ll explore a five-step complaints process using a real-world example of a complaints situation with this model.

 

Find out more

Helping dentists have more patients, more profits and less stress.